Returns, Exchanges or Repairs
RETURNS, EXCHANGES OR REPAIRS:
WE ARE CONFIDENT YOU WILL BE MORE THAN PLEASED WITH YOUR VOORMI PURCHASE. IF, HOWEVER, YOU NEED TO RETURN YOUR PURCHASE FOR A REFUND, EXCHANGE OR REPAIR PLEASE FOLLOW THE DIRECTIONS BELOW.
- Exchanges or returns are accepted within 90 days of purchase for any reason. The item is required to be in new condition, unwashed and unworn. Exchanges not received within 60 days of when the exchange request was initiated will be voided.
- We will also repair or replace your VOORMI garment within a year of purchase if it has been damaged by faulty fabric, stitching or other manufacturing defects.
- For damaged items please supply photos with your return request via email.
- Only garments purchased through VOORMI.com or a VOORMI retail store are eligible for returns/exchanges. If you purchased an item from one of our retail partners, we require that you work with them for the exchange/refund.
- We do our best to process returns/exchanges within 14 business days. Please keep in mind that we do get backlogged during Holidays and peak season, and it may take longer to process.
- Customers are responsible for the cost of shipping the garment back to us. If a replacement is to be sent, we will cover the cost of sending it to you.
- For exchanges outside of the contiguous United States, the customer is responsible for all shipping cost (except for manufacturer defects).
- Following receipt of your returned item, we will send a replacement or issue a credit to the card used for purchase.
If you would like an item repaired:
- By law, and common decency, garments sent in for repair must be clean; please wash before mailing.
- Repairs will be done at a reasonable charge, if not under warranty.
- Please call (970-264-2724) or email ahead of time to discuss the repairs you'd like done and for a cost estimate. When you call, we'll also be able to give you an estimate on how long your repair will take.
- Repairs must be sent to our Pagosa Springs, CO location.
- Repairs are only offered for VOORMI goods.
To begin a new return/exchange please follow the directions below:
- Locate your order information: order number and email address that was used to place the order. Your email confirmation contains your order number. Or if using the packing slip - you need the Client Reference number.
- Please follow the link below to get an approved return. Upon completion, instructions will be emailed automatically.
- If you don’t know your order number, please email us at email@example.com or call us (970) 264-2724 during our normal operating hours and we’ll get you taken care of.
- For gifts that need to be exchanged/returned, please email or call us so we can get you set up. We will need to locate the original order using the gift givers name and will need to know the general product information and shipping address as well.
- We can only return/exchange items purchased through VOORMI directly. If a purchase was made from one of our retail partners, please contact them.