Returns, Exchanges or Repairs
RETURNS, EXCHANGES OR REPAIRS:
WE ARE CONFIDENT YOU WILL BE MORE THAN PLEASED WITH YOUR VOORMI PURCHASE. IF, HOWEVER, YOU NEED TO RETURN YOUR PURCHASE FOR A REFUND, EXCHANGE OR REPAIR PLEASE FOLLOW THE DIRECTIONS BELOW.
- Exchanges or returns are accepted within 90 days of purchase for any reason. Assuming the item is in the original packaging, unwashed and unworn.
- We will also repair or replace your VOORMI garment within a year of purchase if it has been damaged by faulty fabric, stitching or other manufacturing defects.
- For damaged items please supply photos with your return request.
- Prior to sending back your return/exchange please obtain an Return Merchandise Authorization (RMA) number (directions below) -- THIS IS REQUIRED prior to sending, or we will not be able to process it.
- Only garments purchased through VOORMI.com or our retail store are eligible for returns/exchanges. If you purchased an item from one of our retail partners, we ask that you go back to them for the exchange/refund.
- We do our best to process returns/exchanges within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
- Customer is responsible for shipping the package back to us. If it is a replacement we will ship it back to you.
- For exchanges outside of the continental United States, the customer is responsible for all shipping cost (except manufacturer defects).
- Following receipt of your returned item, we will send a replacement or issue a credit to the card used for purchase.
If you would like an item repaired:
- By law, and common decency, garments sent in for repair must be clean; please wash before mailing.
- Repairs will be done at a reasonable charge.
- Please call (970-264-2724) ahead of time to discuss the repairs you'd like done and for a quote. When you call, we'll be able to give you an estimate on how long your repair will take.
- Repairs also require an RMA number, obtained below.
- Repairs should be sent to our Pagosa Springs, CO location.
To obtain an RMA number for your return/exchange/repair please follow the directions below:
- Locate your order information: order number and email address that was used to place the order.
- Use the form below to submit your return/exchange/repair.
- Obtain the RMA number from the form below and write the RMA number on the outside of your package prior to shipping.
- Mailing instructions will be included with your RMA number.
- If you don’t know your order number or prefer to get your RMA number another way, email us at email@example.com or call us (970) 264-2724 during our normal operating hours and we’ll get you taken care of. Please let us know the specific items you wish to return/exchange.